{"id":594,"date":"2019-03-09T11:37:45","date_gmt":"2019-03-09T10:37:45","guid":{"rendered":"https:\/\/gonefilming.de\/?p=594"},"modified":"2019-03-09T13:37:55","modified_gmt":"2019-03-09T12:37:55","slug":"verlierer-des-tages-wondershare","status":"publish","type":"post","link":"https:\/\/gonefilming.de\/ca\/2019\/03\/09\/verlierer-des-tages-wondershare\/","title":{"rendered":"Wondershare"},"content":{"rendered":"

Wondershare – customer support failure<\/h1>\n

They say, that I often fly off the handle over situations, that are not worth the aggravation. Correct. <\/p> \n

Family, aquaintances and co-workers do know: I am straight forward and fair, I do voice criticism but praise just as much – wherever applicable. Also correct. <\/p> \n

\"\"So today I report on an experience with the (chinese) outfit Wondershare, manufacturer of differing software – in my case the software “Filmora”. I purchased a (fairly inexpensive) license in 2016 through a distributor – the software proved sufficient for my purposes. This is not Apple Final Cut or Adobe Premiere, but – again – sufficient for my purposes. I already distanced myself from Apple products collectively in 2013 – but that’s another story. <\/p> \n

I ordered a Windows Licence and got a Mac Version. Shit happens, 2016 I called the distributor, got help and could duly register my Windows version. Now I am amidst a hardware move. Nothing extraordinary – Windows 10 for Windows 10. I install my software piece by piece and get stuck with Filmora, since I only have the Apple key from the billing \/ docs off the original purchase. So I call the distributor. <\/p> \n

Well, they don’t really see any way to help, too long ago, old version and they don’t have a real business contact with Wondershare anymore – o.k. So I try the support link on the Wondershare website. In German at first – but it becomes clear in short order, that my contact has no knowledge of the german language – the first response arrives in english. Not a problem, I reiterate in the language of choice. <\/p> \n

6 eMails later I explain AGAIN, how I ended up with a Windows licence (original bill attached) and ask kindly for a code to reinstall the product. <\/p> \n

So I receive a link for the Windows program installation, but the support representative refuses to help me with the installation code.
\nI am made to understand, that this is not their problem (but a problem of the distributor) and I should purchase a license if I wanted to use the product. <\/p> \n

Now I ask, what reasons I would have to scrooge them out of a license? I have a licensed installation! What could possibly be the reasoning, to piss a customer off like that? <\/p> \n

It took a lot of effort, but I “moved” my installation by copying folders and registry entries. My prior mails with this “support” were friendly, the last mail an announcement of a consequence. Appropriate evaluations on social media. <\/p> \n

I also send a short note to Tobee Wu via FB – realistically I do not expect him to give a shit either. <\/p> \n

Hindsight is usually 20-20 vision, but if I look at social media comments<\/a>, my experience is not unique. <\/p> \n

So: Hands off of this company and their products.<\/h3>\n","protected":false},"excerpt":{"rendered":"

Wondershare – customer support failure They say, that I often fly off the handle over situations, that are not worth the aggravation. Correct. Family, aquaintances and co-workers do know: I am straight forward and... <\/p> \n","protected":false},"author":2,"featured_media":595,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-verlierer-des-tages"],"translation":{"provider":"WPGlobus","version":"3.0.0","language":"ca","enabled_languages":["de","ca"],"languages":{"de":{"title":true,"content":true,"excerpt":false},"ca":{"title":true,"content":true,"excerpt":false}}},"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/gonefilming.de\/wp-content\/uploads\/2019\/03\/Ashampoo_Snap_2019.03.09_10h46m11s_010_.png","jetpack_sharing_enabled":true,"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/posts\/594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/comments?post=594"}],"version-history":[{"count":12,"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/posts\/594\/revisions"}],"predecessor-version":[{"id":597,"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/posts\/594\/revisions\/597"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/media\/595"}],"wp:attachment":[{"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/media?parent=594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/categories?post=594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gonefilming.de\/ca\/wp-json\/wp\/v2\/tags?post=594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}